PRIVACY POLICY

Last updated: September 2026

Hustle & Co Giftware respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Hustle & Co Giftware (“Hustle & Co”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you use our website, contact us, apply for wholesale access, place an order or otherwise deal with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal information we collect

The types of personal information we may collect include:

• your name
• business or trading name
• ABN or other business details
• billing and delivery addresses
• email address and telephone number
• wholesale account and order information
• purchase and transaction history
• payment and invoicing information
• correspondence and enquiries you send to us
• information you provide when completing wholesale order forms or contacting us
• information relating to your use of our website, such as your IP address, browser type, device information and website activity.

We generally do not need to collect sensitive information. Please do not provide sensitive information unless it is reasonably necessary for us to provide a service to you.

2. How we collect personal information

We may collect personal information directly from you when you:

• contact us by email, phone or through our website
• enquire about wholesale access
• complete a wholesale order form
• place or pay for an order
• communicate with us about products, deliveries, returns or accounts
• subscribe to marketing communications
• otherwise provide information to us in the course of doing business.

We may also collect certain information automatically when you visit our website through cookies and similar technologies.

In some circumstances, information may be provided to us by third parties involved in processing your order, payment or delivery.

3. How we use personal information

We may collect, hold and use personal information to:

• assess and manage wholesale enquiries and accounts
• process and fulfil orders
• prepare invoices and process payments
• arrange shipping and delivery
• communicate with customers about orders, products and services
• respond to questions, requests and complaints
• maintain our business and accounting records
• improve our products, services and website
• prevent fraud or misuse of our services
• comply with legal, taxation and regulatory obligations
• send marketing or promotional communications where permitted by law.

We will generally only use personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect.

4. Marketing communications

From time to time, we may send information about new products, wholesale offers, promotions or other updates that we think may be relevant to you.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from contacting you about an existing order, account, invoice or other business matter.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business, including to:

• delivery, freight and courier providers
• payment providers and financial institutions
• website, email, IT and cloud-storage providers
• accounting and bookkeeping providers
• professional advisers such as accountants, lawyers or insurers
• contractors or service providers assisting us with our business
• government agencies or other parties where required or authorised by law.

We only disclose personal information where reasonably necessary for the relevant purpose.

6. Third-party services and overseas storage

We use third-party technology and service providers to operate our business. These may include website hosting, email, online document storage, payment processing, analytics and other cloud-based services.

Some third-party providers may store or process information outside Australia. The countries in which information is stored may vary depending on the provider and its infrastructure.

Where the Australian Privacy Principles apply to us, we will take reasonable steps as required by law in relation to the disclosure of personal information to overseas recipients.

7. Payments

Payments may be made using payment methods and third-party payment providers made available by Hustle & Co.

Payment providers may collect and process information in accordance with their own privacy policies and terms.

Hustle & Co may receive transaction information necessary to confirm and manage your payment, but we do not necessarily receive or store all financial information supplied directly to a third-party payment provider.

8. Cookies and website information

Our website may use cookies and similar technologies to help the website operate, understand how visitors use the site and improve the browsing experience.

Cookies may collect information such as your IP address, device type, browser, pages visited and the date and time of your visit.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically or in physical records and may be held using third-party technology and cloud-storage providers.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted over the internet.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and business obligations.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

10. Accessing or correcting your personal information

You may contact us if you would like to access personal information we hold about you or if you believe that information is incorrect, incomplete or out of date.

We may need to verify your identity before providing access to or correcting personal information.

In some circumstances we may be permitted by law to refuse access. If this occurs, we will explain the reason where required.

11. Privacy complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

We will review your enquiry or complaint and aim to respond within a reasonable period.

Where the Privacy Act applies to the matter, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Third-party websites

Our website may contain links to websites or services operated by third parties.

Hustle & Co is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal requirements.

The latest version will be published on our website with the date it was last updated.

14. Contact us

For questions, requests or complaints relating to privacy, please contact:

Hustle & Co Giftware
Email: hustleandcogiftware@gmail.com